Refunds

Season passes

A season pass covers one league for one season. You don’t pay until your league has played 3 weeks, so you see it work first. It doesn’t renew on its own.

Sub guarantee. If someone is out in those first 3 weeks, your league has at least one sub on its list, and no sub takes the spot offered by text, no season pass is due for that season. If you’ve already paid, we refund it.

Paid twice, or paid for the wrong league? Email us and we refund the extra payment.

Otherwise, a season pass isn’t refunded once it’s paid, unless the law requires it.

Course and Course Plus plans

Course plans start with a 30-day free trial. Cancel during the trial and you pay nothing.

60-day guarantee. If Standing doesn’t save your staff time in the first 60 days, we’ll refund you.

The 60 days count from your first paid invoice; trial days don’t count. Email us within that time. We refund what you paid for the plan and cancel it. Your leagues keep running to the end of the season.

You can cancel any time. A monthly plan ends at the end of the month you’ve paid for, and a yearly plan at the end of the paid year. Outside the guarantee, we don’t refund part of a month or a year, unless the law requires it.

Founding courses. If Standing doesn’t run your leagues all season, we refund the year. This applies once your course has run at least one league night on Standing.

Printed signs from the shop

Banners, yard signs, table talkers and other signs are printed to order with your course’s name, logo and QR code. For now, orders are taken by email.

If an item arrives misprinted or damaged, email us a photo and we’ll replace it or refund it.

Because each order is printed for your course, we can’t take back items that arrive as ordered.

Free sign-up banner

Accounts on a yearly plan get one free sign-up banner, printed and shipped. It has no cash value: it can’t be cashed out or refunded, and it isn’t part of the 60-day guarantee.

It’s for accounts on a yearly plan, one per account. Order it from your shop page.

Golfers’ dues and entry fees

If your league takes dues or tournament entry fees by card, the money goes to your course or organizer, not to Standing. They decide on refunds and make them, so ask them first.

Standing’s fee on a card payment isn’t returned when the course or organizer refunds it.

If something isn’t working

If a problem stops your league from running, email us and we’ll work to put it right. Standing is provided as is; the terms have the details.

How to ask for a refund

Email hello@standingleague.com with your name, your course or league, and what happened. We aim to answer within 48 hours.

Card refunds go back to the card you paid with. Stripe says they usually show in 5 to 10 business days. A payment made by e-Transfer is refunded by e-Transfer.

Nothing on this page takes away rights you have under consumer protection law.